We want you to be satisfied with your purchase and stand by the quality of our bioethanol burners. Please read the following carefully before making your purchase.
We offer delivery of bioethanol burners Australia-wide, however, complete firepits are only delivered within the Gold Coast region. If you’re outside the Gold Coast, you may purchase a bioethanol burner and build your own DIY firepit using materials of your choice.
Deliveries of heavy and/or bulky goods (when included) are to the footpath only. If the carrier is required to return to the delivery address due to a missed delivery or access issue, this will incur an additional charge.
Please check your order carefully within 48 hours of receipt to ensure all items are correct and in good condition.
If the packaging is visibly damaged upon arrival, please write ‘DAMAGED’ when signing for the delivery. This will assist in any return or warranty claim process and help us resolve any issue quickly.
If you’ve opted to collect/pickup your goods:
We will notify you once this is ready for collection, once available for collection you must pickup in 10 days.
You may be required to provide proof of identity when collecting your goods.
No refunds will be given if you simply change your mind.
Many goods, including custom-made goods, are non-refundable unless a warranty or consumer guarantee is breached.
Where returns are possible, you may be required to pay for any costs we incur, including:
Handling or transport costs
Any restocking fees charged by our supplier
Please choose carefully and contact us with any questions prior to purchase.
All burners come with a 12-month warranty from the date of purchase. This warranty covers manufacturing defects only and does not include issues caused by:
Misuse or improper installation
External environmental factors
Natural wear and tear
Soot or discolouration from normal use
Please note: Soot build-up is a natural result of bioethanol combustion and is not considered a fault. Returns or warranty claims will not be accepted on this basis.
To lodge a warranty claim, please provide proof of purchase and relevant photos of the issue. Claims will be assessed on a case-by-case basis.